Servier centralizes purchasing and improves catalog management

• Centralize purchases
• Ensure better catalog management
• Respond to internal customer requests with speed and agility

Servier Laboratories has a wide breadth of responsibilities, ranging from research to the sales of its medicines. The company manages a large amount of purchasing categories (services, supplier hosted catalog items, generic articles, etc.).

The Servier Group sought a solution to optimally manage its activities while addressing two main challenges:

• Servier needed a solution that would centralize its purchases and manage all catalogs within a single platform
• They required a flexible solution that would scale to meet business needs and processes

The responsiveness and flexibility provided by the Corcentric Platform enabled the Servier Group to improve its performance. Servier has plans to also add new purchasing-related processes, such as Sourcing and Supplier Management solutions, from Corcentric.

“We are mature on the visibility that gives us an integrated application like that. This obviously makes us want to go further and include other processes still related to purchases.” — Sylvain Feraud, Onboard to Pay Director Laboratoires Servier

Solutions Deployed: Procure-to-Pay with Intelligent Assistant integration

The flexibility of the Corcentric Platform and robust offerings helped the solution stand out from the competition when it came to meeting Servier’s needs. As businesses evolve and expand their needs, this solution can be configured to easily manage changes across the organization.

Main solution differentiators included:

• Capabilities to address all of the company’s purchasing families via catalog management
• The ease of configuration, particularly when compared to ERPs
• Corcentric Platform’s powerful engine that is backed by agility and reactivity
• Implementation of the innovative Intelligent Assistant to support increased collaboration across teams

Even as businesses evolve and expand their needs, this solution can be configured to easily manage changes across the organization, approval workflows, purchase modes, etc

Additionally, the Intelligent Assistant greatly enhances the way teams communicate and access information needed for digital purchasing decisions.

By customizing the application, Laboratoires Servier was able to create 119 catalogs, which now contain nearly 5 million items, and deploy to 1,600 users. The powerful Corcentric Platform engine manages 4,000 rules and allows the company to quickly address small variations to any aspect of their processes.

“Maintaining these rules in everyday life is not complicated, it takes very little time to adapt the rules and it gives us the agility to respond to customers quickly,” says Sylvain Feraud. “Researchers can go shopping from morning to evening easily.”

With the aim of simplifying the way teams and requestors work, the inclusion of Corcentric’s Intelligent Assistant allows them to focus more on their core business. Deployed and successfully adopted for more than a year, this AI-powered solution is already demonstrating tangible business benefits:

• Requests for approval, receiving an order, or similar actions are easily completed without the need of logging into the interface (via Teams)
• Users are proactively notified of pending actions that minimize wait time and delays in processing
• Information can be quickly accessed by typing or speaking keywords, rather than maneuvering through previously cumbersome systems
• Purchasing administrators are relieved of mundane tasks and allowed to focus on more value-added requests

The responsiveness and flexibility provided by the Corcentric Platform enabled the Servier Group to improve its performance. Servier has plans to also add new purchasing-related processes, such as Sourcing and Supplier Management solutions, from Corcentric.

• Corcentric Platform
• Gopher Intelligent Assistant